CALIVERSE Paid Service Policy
CALIVERSE Paid Service Policy
Article 1. Purpose
The purpose of CALIVERSE Paid service policy (hereinafter the “Policy”) aims to define the rights, duties, responsibilities and other necessary items of the CALIVERSE Inc. (hereinafter the “Company”) and its members related to the usage of various Paid Services provided through CALIVERSE Service (hereinafter the “Service”).
Article 2. Scope of Application
The Policy applies to the members who have agreed to this Policy when they intend to use the Paid Service provided through the Service. This Policy is a part of CALIVERSE Terms and conditions (hereinafter the “Terms and Conditions”), and any matters that are not prescribed herein shall be pursuant to the Terms and Conditions.
Article 3. Paid Service
① The Company may provide the Paid Service(hereinafter the “Paid Service”) described in the following clauses in the process of providing service and Members may use the Paid service after making payment by payment methods decided by the Company.
1. Recharging of ‘Paid Points’
2. Purchase of tangible and intangible Products or Service
3. Paid Services refer to the purchase or lease of Digital Content and Digital Products, and the payment of other service fees.
4. Providing opportunities for participating in events
5. Paid Service made within CALIVERSE Service
② The Company may operate a point system in the process of providing Paid Service. In the CALIVERSE Service, “Point” is a kind of products which may be acquired or used by the members within CALIVERSE, and available for using the digital contents or participating in the events within CALIVERSE.
1. 'Paid Points' are points recharged by Members for a fee, which can be used to exchange for products provided for a fee by the Company. Paid Points include 'Sapphire,' which can be recharged within the CALIVERSE Service, and new types of Paid Points may be added during service provision.
2. “Free Points” are points provided by the Company free of charge, including those obtained through promotions or events. Free Points include “Ruby,” “Gold,” and others provided within the CALIVERSE Service, and additional types of Free Points may be introduced during service provision.
3. Members may purchase tangible and intangible ‘Products’ with ‘Paid Point’ within CALIVERSE Service. Such ‘Products’ will include, but not limited to digital products such as ‘CALIUM,’ ‘Items,’ ‘Concert tickets,’ ‘Event participation ticket’ and ‘vouchers.
Article 4. Formation of Service Agreement
The Paid Service Agreement takes effect when the Member agrees to this policy, and by recharges, purchases, or utilizes the Paid Service prepared by the Company.
Article 5. Provision of Information and Period of Use for Products
① In accordance with applicable laws, before a Member uses the Paid Service, the Company shall disclose the following information on the service page so that Members can clearly understand the transaction terms and complete transactions without error:
1. Supplier
2. Conditions of use and period of use
3. Method of product provision
4. Minimum system requirements and essential software
5. Effects of withdrawal of subscription or termination/cancellation of contract
6. Consumer consultation contact number
② The period of use of the Products shall be determined and separately announced by the Company. Products not used within the designated period may expire after the period of use has passed.
Article 6. Change and Cancellation of Paid Service
① The Company may change the types and prices of Paid Services or discontinue certain Products after prior notice. If such changes adversely affect Members who are using the Paid Services, the Company shall follow the procedures set forth in Article 3 (Amendment of the Terms and Conditions).
② If the Company changes conditions related to Paid Services or discontinues Products currently in operation, making it impossible for Members to use the purchased Products under the conditions announced in Article 5, the Company shall provide appropriate compensation to the affected Members.
Article 7. Purchase and Refund of Paid Service
① The use of Paid Services shall be carried out through payment methods provided by the Company, including third-party payment platforms, credit cards, mobile phone payments, and account transfers. Members shall follow the procedures of the payment platform provider corresponding to the selected method, and purchases may be restricted in accordance with applicable policies or laws.
② The Company may refuse or cancel the purchase request of member for the following clauses:
1. Not using real names or identity theft.
2. Illegal payments such as bulk payment from the same IP or history of information theft.
3. Providing false information or missing essential information.
4. Payment attempted by a minor
5. Payment not being made or in case of such possibility.
6. Violation of the Terms and Conditions or a member who has been prohibited in accordance with the Terms and Conditions.
7. Contrary to public order or morality.
8. Any other violations of applicable laws.
③ The Company may withhold its approval for the purchase request of member in case of Service failure or other reasons.
④ The Company shall provide refunds for Paid Services in accordance with this Policy and the Terms and Conditions.
⑤ Notwithstanding Paragraphs 1 through 4, Member purchases, contract formation, Company approval, and refunds may be restricted in accordance with the policies of the electronic payment agency providing the payment platform. The details shall be subject to the electronic financial transaction terms and conditions provided at the time of payment.
Article 8. Cancellation
① In accordance with the Act on the Consumer Protection in Electronic Commerce, etc. (the “E-Commerce Act”), Members may withdraw their subscription for 'Products' purchased for a fee within seven (7) days from the date of receiving the contract or the date of receiving the Products. Articles 27 (Withdrawal of Subscription, etc. by Consumers) and 28 (Effects of Withdrawal of Subscription, etc.) of the Terms and Conditions shall apply mutatis mutandis.
② However, if the Member made payment through a 3rd party payment method, the refundable date and procedure shall follow the policies of the said payment method provider. The payment service providers for transactions between the Company and Members are as follows:
[Payment Service Provider]
Xsolla
Article 9. Effect of Cancellation and Refund
① The Company shall refund by the same method of payment within three (3) business days from the date of the Member's cancellation request. If the same refund method is unavailable, the Company shall notify the Member in advance and proceed with the refund through the method selected by the Member. The Company may deduct any amount for the benefits the Member has received by using the Product.
② In case the Member has made the payment by credit card or by an electronic payment system method, the Company shall request the business that provided the payment method to suspend or cancel the bill. However, in the case of a 3rd party payment method, the refund shall be processed within three (3) business days from the date of confirmed payment.
③ In case of refund delays, the Company shall pay interest for the delayed period in accordance with the E-Commerce Act and other applicable laws. However, this may not apply if the refund delay is not due to reasons attributable to the Company.
④ The Company shall provide trial products or temporary use for services or content for which withdrawal of subscription is not possible, to ensure that Members are not hindered in exercising their right of withdrawal or other related rights.
Article 10. Usage Limitation for Minor Members
① Use of this Service by minors (the definition of minors shall follow the laws of the country where the Member resides) is strictly prohibited. Therefore, minors cannot use Paid Services within the Service, nor purchase or use Products. If a minor uses the Paid Service, the Company may cancel the contract, and all related responsibilities shall rest with the user.
② The Company shall regularly monitor Member accounts to ensure that minors do not use the Service. If a minor attempts to register as a Member or use the Service by providing inaccurate information, the Company has the right to immediately suspend or delete the account. All such measures shall be taken within the scope permitted by law, and all resulting liability shall rest with the Member.
Article 11. Termination
① Members and the Company may terminate this agreement if the other party does not fulfill the agreed-upon duties in accordance with Article 4 within an appropriate period. In this case, the effects of termination shall comply with applicable laws.
② If the Company confirms that a Member has committed any of the acts listed in Article 7.2, Subparagraphs 1 through 6 (limited to acts subject to permanent restriction), the Company may immediately terminate the Paid Service agreement with that Member, and a Member subject to permanent restriction cannot claim recovery or refund of the Products.
③ When a Member withdraws from the Service, personal information shall be deleted in accordance with the Personal Information Protection Act and other applicable laws. If unused Products remain, the Member must use them all before withdrawal or request a refund if eligible for withdrawal of subscription. If the Member voluntarily withdraws without requesting a refund despite the Company’s guidance, the Company shall not be responsible for recovery or refund of such Products.
④ If a Member does not log into the Service for more than one year and the account is converted into a dormant account for the protection of personal information, the account may be deactivated and personal information separately stored. If, despite prior notice, the Member fails to log into the account beyond the period without taking action, the Company shall not be responsible for Products past the withdrawal period.
⑤ In the case of Article 11.4, the Company may, after prior notice, restrict the use of digital content, etc. by the Member or temporarily withdraw usage rights for management purposes. Even after such deactivation, Members may log into the Service to reactivate their accounts and request restoration of usage rights, and the Company shall restore them after verifying the Member’s legitimate rights.
Article 12. Indemnification
① The Company shall be exempt from any responsibilities in case it is unable to provide the recharged or purchased ‘Paid Service’ due to force majeure or any equivalent reasons.
② The Company shall be exempt from any responsibilities in case it is unable to provide the recharged or purchased ‘Paid Service’ of the member due to reasons attributable to the member and the Company was not intentionally or negligently responsible.
③ The Company shall be exempt from any responsibilities for the dispute between the ‘Members’ or between ‘Members’ and any other 3rd parties outside of the ‘Service’ unless the Company is liable in accordance with the applicable laws and this policy.
Article 13. Damages
① If a Member suffers damages due to inability to normally use the Paid Service or Products as a result of the Company’s intentional or negligent acts, the Company shall make its best efforts to resolve the issue and provide appropriate compensation in accordance with Company policies and applicable laws.
② The Company shall operate the following channels to handle consumer indemnification, complaint settlement and dispute settlement and other consumer problems such as refunds:
Inquiry Page for “Paid Services” or “Products”: [CALIVERSE Support Center]
Addendum
This Policy shall take effect on October 22, 2025.
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