CALIVERSE Paid Service Policy
Article 1 Purpose
The purpose of CALIVERSE Paid service policy (hereinafter the “Policy”) aims to define the rights, duties, responsibilities and other necessary items of the CALIVERSE Inc. (hereinafter the “Company”) and its members related to the usage of various Paid Services provided through CALIVERSE Service (hereinafter the “Service”).
Article 2 Scope of Application
The Policy applies to the members who have agreed to this Policy when they intend to use the Paid Service provided through the Service. This Policy is a part of CALIVERSE Terms and conditions (hereinafter the “Terms and Conditions”), and any matters that are not prescribed herein shall be pursuant tothe Terms and Conditions.
Article 3 Paid Service
① The Company may provide the Paid Services(hereinafter the “Paid service”) described in the following clauses in the process of providing service and Members may use the Paid services after making payment by payment methods decided by the Company.
1. Recharging of ‘Paid Point’
2. Purchase of tangible and intangible Products or Service
3. Purchase or rent of Digital contents and payment for other usage fees
4. Providing opportunities for participating in events
5. Paid Service made within CALIVERSE Service
② The Company may operate a point system in the process of providing Paid Service. In the CALIVERSE Service, “Point” is a kind of products which may be acquired or used by the members within CALIVERSE, and available for using the digital contents or participating in the events within CALIVERSE.
1. ‘Paid Point’ is a kind of products that may be recharged at a cost, and can be used in exchange for paid contents and digital products provided by the company. ‘Sapphire’ is a type of ‘Paid point’ which can be recharged, acquired, and used in the CALIVERSE Service, and new ‘Paid Point’ may be added in the process of providing Service.
2. ‘Free Point’ is a kind of products that have been provided free of charge, and includes the products that have been acquired by promotion or events. ‘Ruby’ and ‘Gold’ are types of ‘Free Point’ which are provided within the CALIVERSE Service, and new ‘Free Point’ may be added in the process of providing Service in the future.
③ Members may purchase tangible and intangible ‘Products’ with ‘Paid Point’ within CALIVERSE Service. Such ‘Products’ will include, but not limited to 'digital products' such as ‘CALIUM,’ ‘Items,’ ‘Concert tickets,’ ‘Event participation ticket’ and ‘vouchers'.
Article 4 Formation of Service Agreement
The Paid Service Agreement take effect when the member agrees to this policy, and by recharges, purchases, or utilizes the Paid Service prepared by the Company.
Article 5 Provision of Information and Period of Use on Products, etc.
① The Company shall notify the following within its Service page for the members to fully understand the terms of trade and use without mishaps prior to the Member making a purchase of ‘Paid Point’ or ‘Products’ (hereinafter the “Products, etc.”) through ‘Paid Service’ in accordance with applicable laws. However, clauses 1 and 4 may be notify through connected screen.
1. Trade name of the seller, name, address and phone number of the representative.
2. Details of type, price, method of use, period of use and terms of use of ‘Products, etc.’.
3. Matters concerning expiration of cancellation, method and effect of event and items related to refunds.
4. Matters concerning compensation for consumer damage, settlement of complaints and settlement of disputes.
② The usage period of ‘Products, etc.’ shall follow the announcement specifically made by the Company and any ‘Products, etc.’ which have not been used within said period may be lost when expired.
Article 6 Change and Cancellation of Paid Service
① The Company may change the types and prices of ‘Products, etc.’ or cancel specific ‘Products, etc.’ after prior notice. If such changes cause disadvantage to Members or have a significant influence on the rights and duties of Members, the Company shall go through the process in accordance with Article 3 of Terms and Conditions (Modification of Terms and Conditions)
② In case a Member cannot use the pre-purchased ‘Product, etc.’ following the related provisions announced in Article 5 by the Company changing the related conditions of ‘Product, etc.’ or by canceling the ‘Product, etc.,’ the Company shall provide appropriate compensation for the said part to the Member.
Article 7 Purchase and Refund of Paid Service
① The purchase of ‘Products, etc.’ shall be made through payment methods provided by the Company, such as 3rd party payment platforms, credit cards, mobile phone, or account transfer. The Member shall follow the procedure of the business which provides the payment platform for the selected method, and purchases may be limited in accordance with applicable policies or laws.
② The Company may refuse or cancel the purchase request of Member for the following clauses:
1. Not using real names or identity theft.
2. Illegal payments such as bulk payment from the same IP or history of information theft.
3. Providing false information or missing essential information.
4. Payment attempted by the Minor
5. Payment not being made or in case of such possibility.
6. Violation of the Terms and Conditions or a ‘Member who has been prohibited in accordance with the Terms and Conditions.
7. Being against the wellness of society or morality.
8. Any other violations of applicable laws.
③ The Company may withhold its approval for the purchase request of Member in case of Service failure or other reasons.
④ The Company shall compensate for the Paid Service in accordance with this Policy and Terms and Conditions.
⑤ Notwithstanding Articles 7.1 and 7.4, member purchases, contract establishment, company approval, and refunds may be restricted depending on the policies of the electronic payment agency providing the payment platform. Details are subject to the electronic financial transaction terms and conditions provided at the time of payment.
Article 8 Cancellation
① The Member may cancel their offer for purchased items (hereinafter “Cancellation”) such as ‘Products’ within 7 days from the time of being notified for the agreement or provided with the ‘Product, etc.’ in accordance with “Act on The Consumer Protection in Electronic Commerce, etc.” (hereinafter the “E-Commerce Act”).
② Members may not proceed with cancellation in the following cases:
1. Where the 'Product' is destroyed or damaged due to reasons attributable to the Member.
2. Where the 'Product' has been used, in whole or in part, by the Member.
3. Where the value of the 'Product' has decreased due to aging to the point that it cannot be reasonably resold.
4. Where the duplicable package of the 'Product' has been damaged.
5. Where the foreseeable and significant damage to the Service, such as the distribution of event goods for participation or the creation of custom-made products, has been anticipated and the unavailability of cancellation has been notified and agreed to by the consumer.
6. Other cases specified by applicable laws that limit cancellation for the safety of trade.
③ The Company should clearly indicate products that are not eligible for cancellation on their packaging or purchase page, and take proper measures to ensure that Members are easily informed. If the Company neglects such measures, Members may proceed with cancellation.
④ If the contents of the Product are different from the display or advertisement, or if it has been fulfilled differently from the original agreement, the Member may proceed with cancellation within 3 months from the day of receiving the Product, or within 30 days from the day they acknowledged or could have acknowledged the said fact.
⑤ Members may request a cancellation verbally, in writing (including electronic documents), via e-mail, or through the menu provided within the Service. When a Member requests a cancellation, the Company shall accept the return of the Product within 3 business days and carry out the refund process.
⑥ However, if the Member made payment through a 3rd party payment method, the refundable date and procedure shall follow the policies of the said payment method provider. The payment service providers for transactions between the Company and Members are as follows:
[Payment Service Provider]
Xsolla
Article 9 Effect of Cancellation and Refund
① The Company shall refund by the same method of payment within 3 business days from the date of the Member's cancellation request. If the same refund method is unavailable, the Company shall notify the Member in advance and proceed with the refund through the method selected by the Member. The Company may deduct any amount for the benefits the Member has received by using the Product.
② In case the Member has made the payment by credit card or by an electronic payment system method, the Company shall request the business that provided the payment method to suspend or cancel the bill. However, in the case of a 3rd party payment method, the refund shall be processed within 3 business days from the date of confirmed payment.
③ In case of refund delays, the Company shall pay interest for the delayed period in accordance with the E-Commerce Act and other applicable laws. However, this may not apply if the refund delay is not due to reasons attributable to the Company.
④ In case the Member expresses their intention of terminating or canceling the agreement, the Company shall retrieve or delete the Products and refund the price within 3 business days. If a refund through the same method is unavailable, the Company shall notify the Member in advance. In this case, a request for suspending or canceling the bill should be made to the payment service provider.
⑤ The Company shall take necessary measures to prevent the exercise of Members' rights from being hindered, by providing products or temporary usage for services or content that are not eligible for cancellation. Additionally, compensation for delays should be made in the event of a delayed refund.
Article 10 Usage and Agreement of Digital Products
① Members may use Digital Product by agreeing to this policy, the Terms and Conditions, and the separate usage terms of the Service, and by purchasing them using the methods provided by the Company, such as using 'Points' or exchanging other Digital Product.
② The provisions of Articles 7.2 through 7.3 shall apply to the refusal, approval, suspension, and cancellation of usage requests for Digital Products made by Members.
③ As the usage of Digital Products begins at the time of exchange or purchase within the Service, refunds or returns of 'Points' used by Members for the purchase of Digital Products are not available. However, if the Digital Product becomes unavailable due to reasons attributable to the Company, a refund or return of the equivalent amount of points is available.
Article 11 Usage Limitation for Minor Members
① The usage of this Paid Service by minors (the criteria for minors shall comply with applicable laws of the nation where the Member resides) is strictly prohibited. Therefore, minors may not use the Paid Service within the Service, nor purchase or use the ‘Products, etc.’. In case a minor has used related services, said agreement shall be invalidated and all responsibilities shall be held against the said minor.
② This Paid Service shall only be provided to adult users of a specific age and over, and the purchase of ‘Products, etc.’ within the Service is only available to such users. Users under the specified age may not access or use this Paid Service, and the consent procedure of a legal representative or exercising the right of revocation shall not be applicable. If a user under the specified age violates this and accesses the Paid Service, the Company holds the right to take immediate action.
③ Users of a specific age and over should comply with this policy and applicable laws when using the Paid Service. If a user under the specified age attempts to use the Paid Service with inaccurate information, the Company holds the right to immediately suspend or delete the account, and the said user shall be liable for all outcomes
④ The Company shall manage the accounts by monitoring the Members’ accounts regularly to prohibit users under the specified age from using the Paid Service. If a user under the specified age is found to be using the Paid Service, the Company holds the right to immediately suspend or delete the account, and all follow-up actions shall be taken within the legal scope.
⑤ If a user under the specified age makes an agreement using the Paid Service, such agreement may be terminated or canceled in accordance with Article 25 of the Terms and Conditions, and the subsequent refund procedure shall follow Article 8.4 of this policy. This policy does not specify a separate procedure, and all termination and refund procedures shall comply with the provisions of the Terms and Conditions.
Article 12 Termination
① Members and the Company may terminate this agreement if the other party does not fulfill the agreed-upon duties in accordance with Article 4 within an appropriate period. In this case, the effects of termination shall comply with applicable laws.
② If a Member commits an act specified in Articles 7.2.1 through 7.2.6 (limited to acts resulting in permanent ban of usage) and the Company finds out, the Company may immediately terminate the Paid Service agreement with the Member. The Member who has been permanently banned from usage may not request restoration or a refund of the ‘Products, etc.’.
③ Personal information shall be deleted when a Member withdraws from the Service in accordance with laws such as the Personal Information Protection Act. If there are any remaining Points, the Member should use them before the withdrawal from the Service or may request a refund if before the expiration of the cancellation period. If the Member withdraws from membership by choice, notwithstanding the instructions of the Company, the Company is not liable for the restoration or refund of any remaining Free Points.
Article 13 Indemnification
① The Company shall be exempt from any responsibilities in case it is unable to provide the recharged or purchased Paid Service due to force majeure or any equivalent reasons.
② The Company shall be exempt from any responsibilities in case it is unable to provide the recharged or purchased Paid service of the Member due to reasons attributable to the Member and the Company was not intentionally or negligently responsible.
③ The Company shall be exempt from any responsibilities for the dispute between the Members or between Members and any other 3rd parties outside of the ‘Service’ unless the Company is liable in accordance with the applicable laws and this policy.
Article 14 Damages
① In case of damage to Member such as not being able to use ‘Products, etc.’ or ‘Digital product’ which has been caused by the Company, either intentionally or negligently, the Company shall use its best efforts to resolve the problem, and furthermore, make appropriate compensation for the damage in accordance with the Company's policy and applicable laws.
② The Company shall operate the following channels to handle consumer indemnification, complaint settlement and dispute settlement and other consumer problems such as refunds:
▶ Inquiry page for ‘Products, etc.’ or ‘Digital product’: [Support Center]
Addendum
(Date of effect) This policy will be effective as of 29th July, 2024.
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